FAQ

Q: Are the products available for immediately delivery?
A: Unless stated that the product is ready fore immediate shipment, all products are made on order.

Q: How long does it take to deliver a product?
A: The current build time is 1-2 days.  Subject to change.

Q: When is a product shipped?
A: A product is shipped within 24 hrs after product is made, excluding weekends and days falling on Federal holidays when the post office is closed.

Q: Is my order secure?
A: Yes, payments are secured via PayPal or using your credit card.  If you prefer not to make payments directly from the web store, I can send a PayPal invoice for your order.

Q: Do you offer cables with microphones?
A: Not at this time.

Q: Do you have a warranty?
A: On removable headphone and earphones cables, there's a 1 year warranty (not including normal wear and tear or accidental damages).  Everything else, there's a 90 day warranty.

Q: Are there taxes for orders?
A: Taxes are only collected for shipping addresses within Washington State.

Q: Is shipping really free?
A: Yes, shipping is free within USA

Q: What about international shipping?
A:  International customers should email me for a shipping quote.  Unless otherwise agreed upon, I ship via USPS First Class.

Q: How do I know which connector is left or right?
A: Red is typically the universal color to designate the right channel.  Remember right is red or red is right.  If the left channel is designated, it's typically with the color blue.  A standard feature on the removable headphone cables is a small piece of red heat shrink only on the right connector.  Additionally, the gold colored Triton logo found on the Y-split of the removable cable faces outwards, and when it does, the right and left channels are in correct position as long as the two sides don't cross-over each other.

Removable earphone/IEM/CIEM cables typically will have either a "L/R" letter to indicate the left/right channel and may also have a red and blue color identifier on the pin housing surface.